Return & Refund Policy
Last Updated: September 4, 2026
At MartiGoKart, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or incomplete product, we are here to help.
Please read the following Return & Refund Policy carefully before making a purchase.
1. Eligibility for Returns
You may be eligible to request a return if:
- You received a damaged product.
- You received a defective or non-functional product.
- You received an incorrect product.
- An item or accessory is missing from your order.
- The product received is significantly different from the product description.
Return requests must be submitted within 7 days of delivery, unless otherwise specified for a particular product.
2. Products That Cannot Be Returned
For hygiene, safety, security, and product-protection reasons, certain products may not be eligible for return once opened or used.
Returns may not be accepted for:
- Products damaged due to misuse, accidents, or improper handling.
- Products with physical damage caused after delivery.
- Products showing signs of unauthorized repair or modification.
- Products without their original packaging, accessories, manuals, or included items.
- Products with missing serial numbers, IMEI numbers, labels, or security seals where applicable.
- Products returned without prior approval from MartiGoKart.
- Products that have been activated, registered, or significantly used, where applicable.
Additional product-specific return restrictions may apply and will be mentioned on the relevant product page.
3. Return Conditions
To be eligible for a return:
- The return request must be submitted within the applicable return period.
- The product should be returned in its original condition as far as reasonably possible.
- Original packaging, accessories, manuals, cables, chargers, and other included items should be included.
- Proof of purchase or order details may be required.
- The product may be inspected before a return, replacement, or refund is approved.
For mobile phones and electronic devices, we may verify the product’s serial number or IMEI number before processing the return.
4. Damaged Products
If your order arrives damaged, please contact us as soon as possible.
We recommend taking clear photographs and/or an unboxing video showing:
- The shipping package
- Shipping label
- Product packaging
- The damaged product
- Any visible damage or missing components
This information may be required to help us investigate the issue with the courier or shipping partner.
5. Defective Products
If a product is found to be defective, MartiGoKart may, at its discretion and subject to applicable law:
- Replace the product;
- Repair the product;
- Provide a refund; or
- Offer another appropriate resolution.
Some electronic products may be covered by the manufacturer’s warranty. In such cases, warranty claims may need to be handled through the manufacturer or authorized service center.
6. Wrong or Missing Product
If you receive the wrong product or an item is missing from your order, please contact us within 7 days of delivery.
Please provide your order number and clear photographs/videos of the package and products received. After verification, we will provide an appropriate resolution.
7. Return Shipping
If the return is due to an error on our part, such as receiving a wrong, defective, damaged, or incomplete product, MartiGoKart may arrange or reimburse reasonable return shipping costs, subject to verification.
If a return is requested for reasons not covered by this policy, the customer may be responsible for applicable return shipping charges.
8. Refund Policy
Once a returned product has been received and inspected, we will notify you regarding the approval or rejection of your refund.
If your refund is approved:
- The refund will generally be processed to the original payment method.
- Processing time may vary depending on your payment provider or bank.
- Shipping charges, where applicable, may not be refundable unless the return is due to an error or issue attributable to MartiGoKart.
- Refunds will be made in accordance with applicable laws and the terms of the payment method used.
9. Refund Processing Time
After approval, refunds may take approximately 5–10 business days to appear in your account, depending on your bank, card issuer, payment gateway, or other payment provider.
MartiGoKart is not responsible for delays caused by banks or third-party payment providers.
10. Return Inspection
All returned products may be inspected before a refund or replacement is approved.
If the returned product does not meet the applicable return conditions, we may reject the return or provide an alternative resolution where appropriate.
If a return is rejected, the product may be shipped back to the customer at the customer’s expense, where applicable.
11. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
Cancellation requests may not be accepted once the order has been processed, packed, or shipped.
Orders that have already been shipped may be subject to our return procedure.
12. Exchanges and Replacements
Where applicable, eligible defective, damaged, incorrect, or incomplete products may be replaced with the same product.
Replacement availability is subject to stock availability.
If the same product is unavailable, MartiGoKart may offer a refund or another suitable resolution.
13. Promotional and Discounted Products
Products purchased during promotions, discounts, clearance sales, or special offers may be subject to specific return or refund conditions.
Please review the product listing and applicable offer terms before placing your order.
14. Fraudulent or Abusive Returns
MartiGoKart reserves the right to investigate and take appropriate action against suspected fraudulent, abusive, or repeated return requests, subject to applicable law.
This may include refusing a return or refund where the request does not meet the requirements of this policy.
15. How to Request a Return or Refund
To request a return or refund, please contact our customer support team with:
- Order number
- Name used for the order
- Product name
- Reason for the return
- Photos/videos of the product and packaging, where applicable
Our team will review your request and provide the next steps.
16. Contact Us
If you have any questions regarding returns, refunds, replacements, or your order, please contact MartiGoKart using the contact details provided on our website.
MartiGoKart
Mobile & Electronics Store
This Return & Refund Policy may be updated from time to time. Any changes will be published on this page with the revised date.